Terms and Conditions • Search Electoral Roll
1. ACCEPTANCE OF TERMS
1.1 Service - Owned and operated by Search Electoral Roll Ltd - Company Number 09880897 Access to our service is permitted on a temporary basis and we reserve the right to withdraw or amend our service we provide without notice. We will not be liable if for any reason our service is unavailable at any time or for any period. The data is provided without any guarantees, conditions or warranties as to its accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose.
No email data either generated or received and/ or results generated or received as a result of you using our services can be divulged to any person or organisation including the courts without first seeking the written permission from Search Electoral Roll Ltd. to disclose.
1.2 This tracing service is not a recurring monthly or annual contract, it is entirely your decision whether you purchase more search credits after the agreed contractual subscription period has finished.
1.3 We are registered under the Data Protection Act 1998 with the following registration number ZA163005.
1.4 It is a strict condition of use that any free search conducted by you is not performed upon your own personal data. It is a strict condition of use that you cannot use our free search to confirm we are processing your own data and then seek a free record removal from our databases.
Only one section 10 request per 3 month period will be processed for an individual. Please ensure you complete the relevant sections and make a full honest disclosure. You will not be able to add to or change your free section 10 request to minimise upon administration cots.
1.5 We have a legal obligation to confirm all clients’ details for both anti money laundering (AML) and on occasions clients have accessed information for unlawful reasons, in these rare occasions we need to show a clear audit trail to the Police.
1.6 All clients (you) personal details provided at subscription will be checked by a specialist ID verification company that will process all payments, this process may involve a credit check against the client, and ALL clients provide clear consent to perform a credit check at your supplied address to confirm all supplied personal details. If you do not consent to a credit check please do not subscribe to our service. It is important that we collect only accurate data about you to prevent fraud.
1.7 You agree that you shall not use the website or service for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website or service in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website or service. You also agree not to compromise the security of the Website or service, or attempt to gain access to secured areas or sensitive information.
1.8 You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement including ALL debt recovery costs if any payment is reversed or disputed.
1.9 At the point of logging on for the first time you will be asked to read and accept our terms and conditions (as is the case at the start of any new agreement). The terms and conditions are a legal binding contract between you and Search Electoral Roll Ltd and we would ask you to take the time to read them carefully. A physical signature is not required unless instructed to do so by a member of Search Electoral Roll Ltd in accordance with the Electronic Communications Act 200 (ECA) and the Electronic Signature Regulations 2002 (ESR) an Electronic signature will be obtained when you log onto this website or service.
1.10 Personal Information provided by the client and collected and collated by Search Electoral Roll Ltd during the registration and subscription stage will not be sold to other companies for use in commercial activity including research or direct marketing.
1.11 This website and service is a trading platform of Search Electoral Roll Ltd. Our contact address is Search Electoral Roll Ltd, 1a Swan Business Centre,4 Higher Swan Lane, Bolton, BL3 3AQ. We can be contacted by telephone Instant People Tracing Line 0906 635 6294. Calls charged at £1.53 from a BT landline.
1.12 You must not misuse our website or service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our site via a denial of service attack or a distributed denial of service attack. It is important you do not allow your computer or device to become infected and used by others to attack our website or service. Any suspicious activity will render your account suspended and multiple searches carried out by different IP addresses within one session will render your account suspended without notice to you.
1.13 We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment or software due to use of our website or service.
1.15 It is strictly forbidden to use any data accessed via our services for direct marketing purposes. We do not allow any private individual or company to register for and use our services with the aim of using our data for direct marketing purposes.
2.1 Search Electoral Roll Ltd reserve the right to change any part of this agreement without notice and your use of the Website or service will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
2.2 Search Electoral Roll Ltd has complete discretion to modify or remove any part of this website or service without warning or liability arising from such action.
2.3 By using the Website or service you agree to respect the intellectual property rights of Search Electoral Roll Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website or provided via our service.
3. FALSE OR INCOMPLETE PERSONAL DETAILS
3.1 We have a legal obligation to confirm all clients’ identities both private & commercial. If the client supplies any false personal details including contact telephone numbers the tracing account will suspended with no notice and will not be reinstated until correct details are supplied by telephone Instant People Tracing Line 118 171. Calls charged at £3.60 per minute, plus your phone provider’s access charge
3.2 Information required:
a. Full name
b. Current address
c. Date of birth
d. Contact telephone details
e. Reason for providing false information
3.3 Once we have received, reviewed and confirmed new personal details we will reinstate the tracing account with no extension to subscription period.
4.1 All intellectual property of Search Electoral Roll Ltd such as, databases, trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website or service remain the property of Search Electoral Roll Ltd.
4.2 By using the Website you agree to respect the intellectual property rights of Search Electoral Roll Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website or provided by our service.
5. REFUND POLICY
Right to cancel: If You are an EU Consumer, you have the right to cancel this contract subject to the following provisions:
You lose the right to cancel agreements for the supply of services which have been fully performed, i.e. completed OR they have commenced.
If You do have the right to cancel, the following apply:
You have the right to cancel this contract within 14 days
The cancellation period will expire after 14 days from the day of the start of the contract.
To exercise the right to cancel, you must inform Search Electoral Roll Ltd. of your decision to cancel this contract by a clear statement letter sent by recorded post.
Search Electoral Roll Ltd.
1a, Swan Business Centre
4 Higher Swan Lane
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation:
If you cancel this contract, we will reimburse to you the payment received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as You used for the initial transaction, unless you have expressly requested otherwise. In any event you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation of this contract in comparison with the full performance of the contract.
6.1 Instant People/Address using UK electoral roll or consented personal data records with date of birth and telephone data when available.
We have the following subscription packages...
a. 12 months unlimited electoral roll searches – subject to fair usage £199.98*
b. 28 days unlimited electoral roll searches – subject to fair usage £39.98*
c. 4 days unlimited electoral roll searches – subject to fair usage £19.99*
Global search credits - Premium data - not included in electoral roll packages
Used for manual searches of premium data not included in the electoral roll search packages.
Definition of fair usage.
No automation or scripts to be used to remotely access or farm data from our web service database. If we identify 3 or more separate searches within 1 minute or more than 1500 searches made within a 24 hr period we will disable the user account and make no refund upon any payments made. All clients accept this position without reservation and it is not subject appeal or explanation as to how we identified the activity.
6.2 General Investigations costs.
Surveillance - Vehicle or Bike
£55 per hour plus VAT. Includes incedental costs, transport etc.
Minimum 4 hours per day.
Investigations - Non office based
£55 per hour plus VAT. Includes incedental costs, transport etc.
Office Based Research
£40 per hour plus VAT.
7. DATA PROTECTION - IMPORTANT
7.1 For the avoidance of doubt the instructions (each search whether instant or manual) are accepted on the basis that our services are conducted under the direction of the client (you) and as such we are deemed the Data Processor and the client and/or the principal is deemed Data Controller. The handling of personal data will be in accordance with your instructions and direction. We may, during the course of enquiries, leave "footprints" of our searches on Credit Reference Agency databases, under the search purpose provided on the subject’s credit file and it is assumed that you have obtained the subject’s consent, for example, in the original application and certainly prior to the search being requested.
8. FREE PHONE SEARCH PACKAGE (WHEN AVAILABLE)
8.1 We provide a free telephone number search to all registered users who have no live search credits within their account. We remind all users that in exchange for using our paid or free services you provide clear expressed consent for us to use or sell your personal information collected during registration for any use.
9. SEARCH HISTORY
9.1 All paid completed searches are retained within a clients search history for 28 days or a subscription period has elapsed which ever date is the earliest.